Ahmad's CV
Ahmad Al-Qudah
ACCOUNT & RELATIONSHIP MANAGEMENT PROFESSIONAL | 10+ Years | UAE & Jordan
Profile summary
Account and relationship management professional with 14 years of experience spanning the UAE and Jordan, specializing in portfolio management, client advisory, and branch operations. Delivered 111% of personal loan targets, 248% of auto loan targets, and 177% of credit card targets through tailored cross-selling and upselling at Dubai Islamic Bank. Committed to driving customer satisfaction and maintaining regulatory compliance across financial products and services.
Career highlights
Banking Sales Performance: Delivered 111% of personal loan targets, 248% of auto loan targets, and 177% of credit card targets through tailored cross-selling and upselling at Dubai Islamic Bank.
Branch Operations and Client Management: Steered daily operations for 40 to 50 active clients while overseeing cross-functional compliance with banking regulations at Dubai Islamic Bank.
National Performance Recognition: Earned top performer recognition across all bank branches nationwide in Q4 2015, Q1 2018, and Q3 2019 by delivering consultative financial advisory.
Key skills
Professional experience
Reports directly to private clients within the real estate and automotive sectors. Manages land and vehicle transactions on a commission basis, directing communications between buyers and sellers to align transaction requirements.
- Supports negotiations between parties to secure agreement on terms.
- Follows up on active sales opportunities to advance pipeline progression.
Directed commercial strategy for retail water purification services, overseeing daily retail sales channels, operational workflows, and client engagement without intermediary reporting.
- Handled daily sales transactions and answered customer enquiries to maintain service standards.
- Managed day-to-day business operations and built direct client relationships.
Shaped branch service delivery standards and sales strategies, steering daily operations for active clients and overseeing cross-functional compliance with banking regulations.
- Delivered 111% of personal loan targets, 248% of auto loan targets, and 177% of credit card targets through tailored cross-selling and upselling.
- Earned top performer recognition across all bank branches nationwide in Q4 2015, Q1 2018, and Q3 2019 by delivering consultative financial advisory.
- Trained new employees on banking products, systems, and customer service procedures while supporting fraud resolution in line with bank policies.
- Converted customer enquiries into banking product sales through systematic prospect outreach and needs identification.
- Built banking relationships with prospective customers via structured follow-ups and tailored product recommendations.
- Guided customers through banking product options to enable informed financial decisions.
- Assessed customer requirements through conversations and aligned suitable banking solutions.
60-hour program
- Customer Service Excellence
- Negotiation Skills
- Benchmarks of Customer Experience
- Information Security Awareness
- FATCA & AML
- Consumer Protection Standards
- The Importance of Customer Experience
- Power of Professionalism
- Building Trustful Relationship
- Money Laundering and Fraud
- Anti-bribery and Safety Measurements
- Compliance and Code of Conduct
- Service Quality and Priority Banking
- Sales, Credit, Collection
- Treating Customer Fairly and Operations
- Sales Techniques
- Creativity in Sales
- Professional Retail Banking
Education
Business Economics
Languages
Arabic · Native
English · Fluent